Terms & Conditions
Last updated on August 18, 2023
We have recently become aware of class action suits and threats of suits against internet retailers alleging that certain Terms and Conditions violate the New Jersey Truth-in-Consumer Contract, Warranty and Notice Act (TCCWNA). While we review the issues raised by this litigation, the following provisions shall not apply to any consumer residing in or visiting our web site from New Jersey:
Paragraph 11: The limitation of liability for damages arising from negligence or other tort claims does not apply to claims of personal injury or wrongful death;
Paragraph 16: The indemnification clause requiring Buyer to defend, indemnify and hold Arbor Wood Co. harmless from claims arising from Buyer’s acts or omissions shall not apply to New Jersey customers, but Arbor Wood Co. does not waive any other claim or defense that may arise out of the Buyer’s acts or omissions.”
– July 12, 2006
1. APPLICABILITY These Terms and Conditions of Sale (“Terms”) shall govern any sale by ARBOR WOOD CO., its successors or assigns (“Arbor Wood Co.”) to the buyer identified in Arbor Wood Co.’s Pro Forma Invoice, Order Confirmation, Invoice, Sales Agreement or web cart linked at http://arborwoodco.com/ (“Buyer”), also referred to as “Agreement”. All provisions on Buyer’s purchase order and all other documents submitted by Buyer are expressly rejected. Arbor Wood Co. shall not be deemed to have waived these Terms if it fails to object to provisions submitted by Buyer. Buyer’s order for, its acceptance or use of Arbor Wood Co’s products, services, or training, more specifically identified in the Agreement (collectively referred to as “Product” or “Products”) constitutes its acceptance of these Terms. Any modification or addition to these Terms must be in writing and signed by an authorized representative of Arbor Wood Co.. By placing an order for Products, Buyer accepts and is bound to these Terms.
2. PRICE AND PAYMENT Prices for each Product are stated in U.S. Dollars. Arbor Wood Co. reserves the right to correct any inaccurate invoices or errors in previously communicated prices. Unless specified otherwise in writing by Arbor Wood Co. Buyer shall make payment in full, including payment of all costs, taxes and charges set forth in Section 13, prior to delivery pursuant to Section 3 or Section 4, as applicable. Unless Arbor Wood Co. has agreed to credit terms in writing, payment shall be made in advance and by cash, cashier’s check, credit card, wire transfer or irrevocable letter of credit in a form acceptable to Arbor Wood Co.. All payments due from Buyer shall be made without any set-off or deductions for any reason whatsoever.
3. DELIVERY AND RISK OF LOSS Unless specified otherwise in writing by Arbor Wood Co. in its Pro Forma Invoice, delivery terms are FCA (Free Carrier) Incoterms® 2010, Arbor Wood Co.’s premises at 1025 London Rd, Duluth, MN 55802, USA. Buyer shall schedule and pay for carriage. Risk of loss of or damage to the Products shall pass to Buyer upon delivery. If shipment arrangements are made pursuant to Section 4 risk of loss of or damage to the Products shall pass to Buyer upon delivery to the carrier. If Arbor Wood Co. assists in the process of loading the Products on the departing vehicle at Arbor Wood Co.’s facility, Buyer shall defend, indemnify and hold Arbor Wood Co. harmless from all losses, damages, claims, actions, liabilities, costs, expenses (including reasonable attorneys’ fees), judgment and adjudication whatsoever, whether threatened, pending or completed, whether groundless or otherwise, wherever brought, relating thereto. Arbor Wood Co. shall notify Buyer when the Products are ready for delivery. If the Products are not collected by or on behalf of Buyer within fourteen (14) calendar days of the date of such notification, Buyer shall be liable for storage charges thereafter at such rate as shall be determined by Arbor Wood Co. and for all costs and expenses, including reasonable attorneys’ fees, incurred by Arbor Wood Co. as a consequence of the failure to take delivery.
4. ARBOR WOOD CO.’s SHIPMENT ARRANGEMENTS If Arbor Wood Co. agrees in writing to arrange for shipment of the Products at Buyer’s risk and expense, Buyer shall accept deliveries at Arbor Wood Co.’s address and shall be liable for any additional costs suffered by Arbor Wood Co. in the event of wrongful refusal or delay in accepting delivery, in failing to provide premises, services or information for Arbor Wood Co. to effect safe delivery, or in the event of future deliveries being withheld through Buyer’s non-payment. If Arbor Wood Co. has the Products delivered to Buyer’s premises, Buyer shall unload the Products. Any time or date specified for delivery is given in good faith as an estimate only and Arbor Wood Co. shall not be liable for any direct or indirect loss, damage or expense howsoever arising from any delay in delivery. Arbor Wood Co. may deliver by installments and may treat each delivery as a separate contract.
5. DELIVERY AND TITLE Title to the Products shall pass to Buyer at Arbor Wood Co.’s premises, immediately upon delivery to the carrier, subject to Arbor Wood Co.’s security interest in the Products as described below. Until full title to the Products has passed to Buyer, Buyer shall not: (a) pledge or encumber the Products or documents thereon or allow any lien to arise thereon; or (b) deal with, sell or dispose of the Products or any interest therein.
6. DEFAULT The occurrence of any one or more of the following events shall constitute an “Event of Default” by Buyer: a) Buyer is delinquent in its payment obligation to Arbor Wood Co.; b) Buyer fails to perform or comply with any covenant or obligation set forth in the Agreement or these Terms, or any other agreement between Buyer and Arbor Wood Co. now in force or hereafter entered into; c) a resolution is passed or a court order made resolving or ordering Buyer to be placed into liquidation or ordering that an administrator be appointed over all or any of its assets; d) Buyer becomes insolvent and/or makes an assignment for the benefit of creditors. “Insolvency” shall include, but shall not be limited to, the inability of Buyer to pay its debts as they become due, or the circumstance where the amount of the liabilities exceeds the book value of the assets; e) a receiver is appointed over all or any of the assets of Buyer; or f) Buyer has a petition in bankruptcy entered against or by it. Upon the occurrence of any Event of Default as set forth herein, Arbor Wood Co., at its option, may: (i) declare Buyer’s performance in breach and cancel and commence proceedings for all amounts due hereunder; (ii) repossess Products for which payment has not been made and enter Buyer’s premises to remove the Products; (iii) withhold performance, including, but not limited to, future shipments until all delinquent amounts and late interest, if any, are paid; (iv) charge interest on delinquent amounts at the maximum rate permitted by law; (v) charge storage or inventory carrying fees on Products; (vi) recover all costs of collection including, without limitation, reasonable attorneys’ fees; (vii) if Buyer is delinquent on a payment schedule, accelerate all remaining payments and declare the total outstanding balance immediately due and payable; or (viii) combine any of the above rights and remedies as may be permitted by applicable law. The above remedies are in addition to all other remedies available at law or in equity. Failure by Arbor Wood Co. to exercise any remedy shall not constitute a waiver of other remedies or other rights to exercise any such remedy in the event of any subsequent Event of Default. Buyer shall grant to Arbor Wood Co. a security interest in the Products and Buyer shall execute any documents necessary to permit and perfect such security interest. Arbor Wood Co. shall possess all the rights of a secured party under the Uniform Commercial Code. Where Buyer is situated outside the USA Arbor Wood Co. shall be entitled to all remedies set forth herein if any event occurs which is analogous to an Event of Default.
7. WARRANTY DISCLAIMER ARBOR WOOD CO. SPECIFICALLY DISCLAIMS AND EXCLUDES ANY AND ALL EXPRESS AND IMPLIED WARRANTIES WITH REGARD TO PRODUCTS, SERVICES, INSTALLATION OR TRAINING, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE OR ANY OTHER MATTER. PRODUCTS, SERVICES, INSTALLATION OR TRAINING ARE PROVIDED BY ARBOR WOOD CO. “AS IS” AND THIRD-PARTY WARRANTIES, SERVICES AND SUPPORT, IF ANY, ARE PROVIDED BY THE ORIGINAL MANUFACTURER OR SUPPLIER, NOT ARBOR WOOD CO. ADDITIONAL THIRD PARTY TERMS AND CONDITIONS MAY APPLY AND ARE AVAILABLE ON REQUEST.
8. INSPECTION Buyer shall inspect, or provide for inspection, at Arbor Wood Co.’s facility only. Buyer’s inspection shall not interfere with Arbor Wood Co.’S operations, and Buyer shall approve or reject before delivery. If Arbor Wood Co. reasonably determines that rejection was improper, Buyer shall be responsible for all costs and expenses caused by the improper rejection, including but not limited to loss of profit.
9. EXCUSABLE DELAY OR NONPERFORMANCE Arbor Wood Co. shall not be liable for any failure to meet its obligations due to any cause beyond its reasonable control including, but not limited to: government embargoes or any other government acts that interfere with performance; blockades; seizure or freeze of assets; delays or refusals to grant an export license or the suspension or revocation thereof; fires, floods, severe weather terms; quarantines or regional medical crisis; labor strikes or lockouts; riots, civil disobedience, armed conflict, terrorism or war, declared or not or impending threat of any of the foregoing; production delays and shortages or inability to obtain materials or components. The due date of any performance affected by such an event shall be extended by the period of time that Arbor Wood Co is actually delayed. If the inability to perform continues for longer than six (6) months, either party shall have the right to terminate the affected Agreement by providing written notice to the other party.
10. APPLICABLE LAW These Terms and the Agreement shall be governed by the laws of the State of Minnesota, U.S.A. without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods, 1980, and any successor thereto, shall not apply. Any suit must be brought in a state or federal court sitting in Minnesota, U.S.A., and Buyer irrevocably accepts the jurisdiction of such courts and consents to service of process by registered or certified mail at its address stated in the Agreement. THE PARTIES IRREVOCABLY AND KNOWINGLY WAIVE TO THE FULLEST EXTENT PERMITTED BY LAW ANY RIGHT TO A TRIAL BY JURY IN ANY ACTION OR PROCEEDING ARISING OUT OF THESE TERMS OR THE AGREEMENT OR REGARDING THE PRODUCTS. NEITHER PARTY SHALL BE LIABLE FOR ANY CLAIM BROUGHT MORE THAN TWO YEARS AFTER THE CAUSE OF ACTION FOR SUCH CLAIM FIRST AROSE.
11. LIMITATION OF REMEDIES IN NO EVENT SHALL ARBOR WOOD CO. BE LIABLE TO BUYER OR ANYONE CLAIMING THROUGH BUYER FOR, AND BUYER HEREBY EXPRESSLY WAIVES, ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR INDIRECT DAMAGES, LOSS OF ANTICIPATED PROFIT OR OTHER ECONOMIC LOSS OR FOR ANY OTHER DAMAGES OR REMEDIES EVEN IF INFORMED OF THE POSSIBILITY OF SUCH. THE PARTIES EXPRESSLY AGREE THAT THE LIMITATIONS TO INCIDENTAL, CONSEQUENTIAL, SPECIAL, AND INDIRECT DAMAGES SET FORTH HEREIN ARE AGREED ALLOCATIONS OF RISK AND SHALL SURVIVE THE DETERMINATION OF ANY COURT OF COMPETENT JURISDICTION THAT ANY REMEDY PROVIDED HEREIN FAILS OF ITS ESSENTIAL PURPORSE. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THESE LIMITATIONS AND EXCLUSIONS SHALL APPLY REGARDLESS OF WHETHER LIABILITY ARISES FROM BREACH OF CONTRACT, NEGLIGENCE OR OTHER TORT, BY OPERATION OF LAW, OR OTHERWISE. UNDER NO CIRCUMSTANCES SHALL ARBOR WOOD CO.’S LIABILITY HEREUNDER FOR ANY CAUSE EXCEED THE PURCHASE PRICE PAID BY BUYER FOR THE PRODUCTS.
12. IMPORT/EXPORT Where applicable, Buyer is responsible for compliance with all import laws and regulations and shall retain documentation to support compliance with those laws and regulations. Arbor Wood Co. shall not be liable to Buyer for any failure to provide Products as a result of government actions which impact Arbor Wood Co.’s ability to perform, including: (a) the failure to provide or the cancellation of export or re-export licenses; (b) any subsequent interpretation of any applicable import, transfer or export law or regulation, after the date of any order or commitment, that has a material adverse effect on Arbor Wood Co.’s performance; or (c) delays due to Buyer’s failure to follow applicable import laws and regulations. Buyer shall not sell, lease or transfer Products to restricted countries, restricted end-users or for restricted end-uses, and diversion contrary to U.S. law is prohibited. Buyer agrees to comply with the applicable provisions of the Foreign Corrupt Practices Act.
13. COSTS, TAXES AND CHARGES Buyer shall pay prior to delivery: (a) all delivery and shipment costs and all insurance charges relating to the same; (b) all customs duties, import deposits, assessments, sales, use, value added, excise, goods and services, federal, state, local or other taxes or charges; (c) any costs or fees associated with the method of payment; and, (d) any additional charges for any special routing, packing, labeling, handling, insurance or other request from Buyer.
14. RETURNS Buyer must obtain prior written authorization and a Returned Material Authorization (RMA) number from Arbor Wood Co. in order to return Products to Arbor Wood Co.. Buyer must pay all shipping and other costs and expenses in connection with any such return of Products, unless, as reasonably determined by Arbor Wood Co., it shipped Products in error. Buyer incurs a twenty percent (25%) restocking fee for returns initiated after twenty-four (24) hours of placement of the order by Buyer. Arbor Wood Co. only issues credits after inspection and approval of returned Products. Arbor Wood Co. may revise and discontinue Products at any time without notice. Arbor Wood Co. will ship Products that have the functionality and performance of the Products ordered, but changes between what is delivered and described in a specification are possible.
15. NOTICES Notices shall be in writing and shall be sent to the company/person and address as identified in the Agreement. Notices shall be (a) delivered by hand; (b) sent by email; or, (c) sent by receipted courier service. Notices shall be effective: (i) when received, if delivered by hand or sent by receipted courier service; (ii) when sent, if sent by email if delivery by email sent no later than 4:00 PM (receiver’s time) on a business day; (iii) the next business day if sent by email on a non-business day or after 4:00 PM (receiver’s time) on a business day.
16. INDEMNIFICATION Buyer shall defend, indemnify and hold Arbor Wood Co. harmless from any and all claims, demands, losses, damage, liability, cost, expense (including reasonable attorneys’ fees), suit, judgment, and adjudication whatsoever, whether threatened, pending or completed, whether groundless or otherwise, wherever brought, which Arbor Wood Co. may incur or suffer as a result of or in relation to any claim of any kind arising out of any act or omission by Buyer or any of Buyer’s agents or employees which violates the Agreement or these Terms. Upon Arbor Wood Co.’s tender of defense to Buyer, and Buyer’s refusal to defend Arbor Wood Co., Arbor Wood Co. shall be authorized to obtain independent counsel of its own choice, and Buyer shall be required to reimburse Arbor Wood Co. for all costs and expenses, including reasonable attorneys’ fees, relating to Arbor Wood Co.’s defense. Arbor Wood Co. shall have the right to pay, settle or compromise any claim, demand, and other damage item of the character set forth in this Section, and the voucher or other evidence of such payment shall be prima facie evidence of the proprietary nature thereof, and of Buyer’s liability therefore to Arbor Wood Co..
17. GENERAL PROVISIONS Assignment/Relationship. Buyer shall not assign or otherwise transfer any of its rights or obligations hereunder without Arbor Wood Co.’s prior written consent. The parties are independent contractors. Waiver. Failure of Arbor Wood Co. to enforce at any time any of the provisions of these Terms or the Agreement shall not be construed to be a continuing waiver of any provisions nor shall any such failure prejudice the right of Arbor Wood Co. to take any action in the future to enforce any provisions there under. Severability. If any provision of these Terms or the Agreement is determined to be illegal, invalid, or unenforceable by a court of competent jurisdiction, then the validity and enforceability of the remaining provisions shall not be affected and, in lieu of such illegal, invalid, or unenforceable provision, there shall be added as part of these Terms or the Agreement one or more provisions as similar in terms as may be legal, valid and enforceable under applicable law. Survival. All rights, duties and obligations that by nature should apply beyond the term hereof or of the Agreement shall remain in force after the acceptance and complete performance thereof. Entire Agreement. These Terms and the Agreement contain the entire agreement between Buyer and Arbor Wood Co. with respect to the subject matter hereof and merge all prior or contemporaneous agreements and understandings (whether written, verbal or implied) of the parties with respect thereto.
18. TERMS
We are happy to offer the following terms and conditions:
Orders less than $5,000 total will require payment in full.
50% down, balance due at ship
50% down, Net 30 balance at ship
Net 30
PAYMENT OPTIONS
We offer a few methods to pay for your order, please select the option that works best for you:
Wire Transfer, ACH
Check
Make checks payable to: Arbor Wood Co.
Send to Address:
Arbor Wood Co.
1025 London Road
Duluth, MN 55802
- Please include an invoice number / sales order / purchase order in the details of the transfer
Send confirmation of the payment to:
855-414-2727
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If you are a new customer, be sure to return your signed freight disclaimer to your sales representative. Without this freight disclaimer, orders WILL NOT be shipped, even if you have made payment.
19. FREIGHT DISCLAIMER & RECEIVING INSTRUCTIONS
Arbor Wood Co. makes great efforts to protect our material during shipping, however, we use multiple carriers to find the best freight carrier and the best rate for your area. Unfortunately, freight damage or loss can sometimes occur. In the event of damage or loss it is important to be aware of the following:
In case of any damage or missing material, the damage or missing material must be noted on the bill of lading and packing slip BEFORE signing for shipment. Accessories and finish are sometimes packed in the interior of the pack to provide greater protection, so please look carefully for them before reporting them as missing.
If damaged or missing material is discovered AFTER delivery, this must be reported to Arbor Wood Co. WITHIN 48 HOURS of delivery to enable Arbor Wood Co. to file a freight claim with the carrier—NO EXCEPTIONS. Any claims that are reported later than this will not be reimbursed by Arbor Wood Co. and any replacement material and additional shipping will be at customer expense.
To make deliveries run more smoothly we need correct information from you. Please check all delivery information when you receive an invoice, order confirmation or packing list from Arbor Wood Co. including delivery address, contact person and contact phone number. Arbor Wood Co. will not be responsible for any additional charges resulting from incorrect delivery information.
In addition, there are other situations that could cause additional charges during transit/delivery. Charges will be invoiced to customer as follows:
Customer is expected to have a forklift available on-site or hand unload material from truck. Do not expect driver to help unload material.
Changes in delivery address while material is en-route may cause additional charges.
If delivery location has limited access, requiring special truck size or multiple deliveries, extra charges could accrue.
If delivery of material is delayed due to inability to contact customer to schedule delivery appointment, additional fees may accrue.
In case of damage or missing material, please note the following:
Note all damage or missing items on bill of lading PRIOR TO SIGNING.
Take photos of any damage, condition of the pallets, packaging etc.
Hold damaged material for up to 30 days for shipper pick up or for proper inspection by carrier or Arbor Wood Co.
If you have any specific delivery limitations, instructions or concerns, please contact us before the shipment is scheduled and we would be happy to work with you!
arborwoodco.com
(855) 414-2727
Arbor Wood Co.
1025 London Road
Duluth, MN 55802